managed response

focus on your business while the dediserve expert team watch over your infrastructure 24/7

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With comprehensive round the clock monitoring and alerting, let us help you avoid costly downtime by watching and reacting to any issues on your servers. With comprehensive, definable incident response and on-demand patching, security and updates, we've got your back

Round the clock, around the globe

Watching all key metrics in real time, 24/7, our Techs will respond to all alerts, investigate fully and restore services as rapidly as possible so you can get a good night's sleep!

Service Level Agreements

100% Network and Hardware uptime and availability, 15 minute maximum response time 24/7/365, or 10x the pro-rated cost as credits.
That's our 1000% SLA

Installation, Migration, Securing

Our managed response clients benefit from free inbound migrations for all apps, sites and stacks, free initial configuration / deployment on our clouds and complimentary server and stack securing and hardening services, as well as on-demand patching and OS / App updates.

Comprehensive logging, metrics and insight

Real time polling of all services, key infrastructure metrics and response times at every single tier of your application or stack, help you monitor scaling, capacity and spot trends in performance

your 24/7 dediserve team are ready and waiting

Cut downtime, sleep at night, enroll your servers now in Managed Response from just €50 per month per server.

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Managed Resonse FAQ:

Can I designate which servers are to be managed?

Yes, you can pick and choose which servers you want managed. The service is provided by resource pool and location, so you can move managed response servers to their own pool, and maintain sandbox or pre-production pools you don't need the service for.

What's included in the monitoring?

We use the excellent, enterpsie Zabbix monitoring platform, distributed across all our clouds. We fully configure all metrics and monitors of your choice once enrolled - you choose what to monitor, what frequency, the validation and the alerting paths you prefer

What's included in the migration service?

We'll move all content, configuration and settings from your current server to our clouds, at no cost. We'll also help with DNS and any other areas needed - contact us for more details!

Can I buy one-off time for other things?

Yes, you can access the dediserve techs on an hourly basis for any project, bespoke requirement or area not covered above. Managed response clients also get 25% discount on our hourly rates.

Still have a question? Ask us! We're here to help, 24/7.